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Reviews

family-owned, serving Brighton, MI and surrounding areas for over 42 years

DION'S COMPLETE Plumbing, Heating & Cooling
Excellent
4.8
Based on 58 reviews
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I wanna give great customer service support to an employee named Annie he came out on thanksgiving and fixed the heat. 10 ⭐️ up to him thanks so much. Highly recommend this company to anyone with problems with heating plumbing and cooling.
Response from the owner: Wow, thank you for the incredible 10-star shout-out for Andy! We’re so glad he could save the day (and Thanksgiving!) by getting your heat back on. It’s dedicated team members like Andy who make us proud. We truly appreciate your recommendation and are always here for any heating, plumbing, or cooling needs. Stay warm, and thank you again for your kind words!
A really honest company. The Technicians are very nice and the Customer Service couldn't be easier. Quick to book. Quicker to fix.
Response from the owner: Thank you for the kind words! Honesty and great service are what we’re all about, and it’s awesome to hear that our technicians and customer service team delivered. Quick to book and quicker to fix—that’s how we roll! We’re here whenever you need us again!
Jake did an excellent job with the repairs needed to my residential boiler. Dion’s service come highly recommended.
Response from the owner: Thank you so much for the glowing review! We’re thrilled Jake could get your boiler back in top shape. Knowing you’d recommend Dion’s means a lot to us—we’re always here to keep things warm and working! Thanks again for choosing us!
Andy did a great Job ..He came introduced himself. Took an assignment of work gave me a fair price. And went right to work. He was very curious also
Response from the owner: Thank you for the shout-out! We’re glad Andy made a great impression and got straight to work with a fair price and a friendly smile. He’s all about mixing professionalism with a bit of curiosity—helps him get every job done just right! We’re here whenever you need us again!
After years of looking for someone to get the job done correctly . this company came in fixed my tub piping issues the exact same day . Highly recommend
Response from the owner: Thank you for letting us be the team to finally get it done right! We’re so glad we could swoop in and fix those tub piping issues the same day nothing like a job done right and right away! Your recommendation means the world to us, and we’re here whenever you need us again!
Excellent, professional, timely, and cost efficient service from Andrew to convert my home from propane to natural gas. I highly recommend him.
Response from the owner: Thank you for the kind words and for trusting us with your propane-to-natural-gas conversion! Andrew’s thrilled to have made the switch smooth, cost-effective, and timely (he aims to please!). We’re so grateful for your recommendation and are always here whenever you need us. Cheers to new, natural gas beginnings! 🔥😊
Great communication and on time arrival and plenty of service options depending on what you want from basic level service to more extensive furnace services even full on quality replacements whatever you want!!
Response from the owner: Thank you for the awesome review! We like to keep our communication game strong and our arrivals right on time (because who likes waiting around, right?). Whether it’s basic service or a full furnace upgrade, we’re all about giving you options to keep things running smoothly. Whatever you need, we’ve got you covered—just say the word!
Best price around for the service call. Andrew was amazing and super professional. Didn't take him long to figure out the problem. Will always be using this company from now on. Thank you again Andrew your the best hands down
Response from the owner: Thank you so much for the kind words! We’re thrilled to hear that Andrew knocked it out of the park and got to the bottom of the issue quickly. We like to say he's got HVAC superpowers! 🦸‍♂️ We're honored to be your go-to from now on, and we’ll make sure to keep the great service coming. Thanks again for the shout-out to Andrew—he’ll definitely be blushing when he sees this!
From the phone call to the appointment! Very professional! Upfront about fees and cost and they wore boot coverings without being asked!
Response from the owner: Thank you for the fantastic review! We're thrilled to hear the boot coverings were a hit—it’s our way of keeping things spick and span while we work our magic! From the first phone call to the final step, we're all about keeping things professional (and your floors clean!). If you ever need us again, we’ll have our booties ready! 👢💧
Andy Dion is the most honest and trustworthy owner and operator I have ever experienced. We informed him of the pervious companies estimate and suggested route. He said that’s was ridiculous! There would be no need to pay 14k! We got a brand new furnace installed for substantially less than previously quoted! He gave multiple options and lots of detailed information. He was patient and extremely well versed. I would not go anywhere else EVER! They are going to my mom’s house next to do a safety inspection and give an estimate for a generator to be installed. They care about being honest so they can sleep at night knowing they haven’t screwed anyone over! Below is my experience prior to Andy coming and literally tossing that trash estimate in the garbage!Don’t feel comfortable calling someone to fix something knowing that majority of the time they are bamboozlers!?! We called Davison Heating and Cooling (Now Davison Home Improvements)….Didnt feel comfortable immediately. The technician came way before the window and my husband wasn’t home yet. He proceeded to try and get me to finance a 14k hvac and said a bunch of nonsense about how the AC has to be replaced too if not it will void the warranty. I paid the man and told him to get out.Lesson learned Call Dion’s!!!!!!!!!
Response from the owner: We can't thank you enough for your fantastic review! Andy and our team are dedicated to ensuring every customer feels valued and well taken care of. Your trust means the world to us, and we're thrilled that you had a positive experience. We look forward to helping your mom with her safety inspection and generator installation. It's all about peace of mind and comfort for your home. Much appreciation from all of us at Dion’s!Feel free to call anytime, our doors are always open for you!
My Family and I highly recommend using DION’S COMPLETE Plumbing, Heating & Cooling the next time you are looking for a company to do diagnostics or install for your Home.Friendly staff that will walk you through step by step what is causing your issue and willing to give you straight forward advice on how to proceed.We are very grateful to have them resolve our issue and will definitely be recommending to Family and Friends.
Response from the owner: We’re overjoyed to hear that you and your family highly recommend DION’S COMPLETE Plumbing, Heating & Cooling! Our team prides itself on being friendly and transparent, and it's fantastic to hear that you felt well-informed and supported. We’re grateful that we could resolve your issue and that you’ll be spreading the word to your family and friends. Remember, we're here whenever you need us—just give us a call anytime!
"Highly recommend Dylan! He replaced our galvanized pipe and fixed an outdoor spigot with ease. Super friendly, professional, and efficient. We couldn't be happier with his work!"
Response from the owner: Wow, thank you for your kind words! It’s awesome to hear how pleased you were with Dylan's work on your galvanized pipe and spigot. We strive to offer friendly, professional, and efficient service because our customers deserve nothing less. Got any more plumbing needs? We're here for you anytime!
Great service highly recommended
Response from the owner: So glad we were able to help and get those gas leaks fixed and give you and your family piece of mind!
Dylan was great. Professional, knowledgeable, punctual and efficient. Appreciate it when someone shows when they say they will and does what they say they will. Will use again.
Response from the owner: Yay, Dylan did it again! Thanks for appreciating his knowledge and efficiency. We aim to make every experience just as fantastic as yours. Looking forward to serving you next time, don’t hesitate to book with us for any future needs!
Dylan was great! Very knowledgeable, helpful and kind! We are new homeowners and we’re scared when we realized we had a busted water shut-off and they came and fixed it up same day!
Response from the owner: That's fantastic to hear! Dylan and the team take a lot of pride in ensuring new homeowners feel safe and supported. Busted water shut-offs are no fun, but we're thrilled we could make it a same-day fix for you. If you ever need anything else, just give us a shout. 😊🏡
Awesome service. Honest and polite. I was really impressed with Andy. He was thorough and efficient.
Response from the owner: Thrilled to hear you had such a great experience with Andy! We're all about being honest and polite, and it sounds like he really delivered. We'd love to welcome you back soon for any service you need. Don't forget to tell your friends about us – they'd love it here too!
Great service and timeliness. I would recommend Dion’s in the future.
Response from the owner: Your recommendation means the world to us! So glad you enjoyed the service and timeliness at Dion's. We love making our customers smile. When you visit again, bring a friend and share the happiness. Can't wait to have you back for more great times!
I had outdoor faucet that did not work. I scheduled an appointment online for service. They called me 30 minutes before arrival. The service tech arrived on time, was very polite. He found the problem right away. The job was finished in a timely manner with no issues. Highly recommend this company.
Response from the owner: Thank you for the review. So glad we were able to get Andy out there and fix your outdoor plumbing problem!
Very fast, friendly service at a reasonable.price. My leaking bathtub faucet was diagnosed and fixed in about an hour and a half. I could not be happier!
Response from the owner: Thank you Janet! I’m so happy to hear Dylan was able to come out and fix your shower for you!
Excellent communication and customer service. Andy showed up exactly when he said he would and even though I wasn’t able to be there managed to fix my problem for me so I had my Central Air back up and running when I returned home. Couldn’t be happier with Dion’s Complete Plumbing , Heating & Cooling and the amazing service and communication Andy provided. 5 Stars!!!
Response from the owner: Thank you so much for the review! We are so happy Andy could get that A/c unit fixed for you so you could come home to a cool house after work!
Andy was really good and did a great job
Response from the owner: Thank you for the review Jeremy! So glad to hear Andy did amazing work. He is one of our best techs!
Super fast, super professional. Huge shout out to Andy for coming out and helping fix the air conditioning on such short notice.Hard to find reliable services these days, but will definitely be returning to Dion's!
Response from the owner: Thank you for the review Tera! So glad we could get Andy out to your home so fast and get your A/c unit cooling again!
Andy was on time did good work and told me what was going on as he did it thank you for sending such good help
Response from the owner: Thank you Thomas we are so glad to hear Andy did great work in fixing your kitchen sink drain. He is one of our best technicians!
Amazingly helpful, efficient, and friendly. Would definitely use again and refer to anyone I know
Response from the owner: So glad we could be helpful in repairing your A/C today in Belleville! We hope you can stay cool this week with the heat coming. If you need anything just give us a call!
Professional, quick, and caring about your needs. Andy explained everything that needed and didn’t need to be done with my air conditioner! Thanks again highly recommend!
Response from the owner: so happy we could get someone out to your home in whitmore lake so fast to get your Air Conditioner repaired and running again before the heat really kicked in!
I had a great experience with Dion's. Got an appt. quickly, and the plumber, Dylan, was very professional and efficient. He also helped me work with the home warranty company, which was very much appreciated. I would definitely recommend Dion's!
Response from the owner: We're thrilled to hear about your positive experience with us! It's awesome that you found Dion's service quick and professional – Dylan is definitely a star on our team. Helping out with the home warranty company is all part of our commitment to making things smooth for you. Thanks a bunch for spreading the word, and we're here whenever you need us again!
My parents have an older home, with older plumbing. We needed some help fast because the home only has one bathroom. Some one was out fast for a quote/ work done/ back to working order. Happy parents.
Response from the owner: Thank you Amy,So glad we could help you with your plumbing repair in Ann Arbor!
Mr. Music came out fast and fixed a running toilet quickly with no mess. Price was good also.
Response from the owner: Thank you for the review Kirk! Glad we could get Dylan out so fast and take care of your plumbing repair in Ann Arbor. If you’re ever in need of anything else we’re here to help!!
My garbage disposal was leaking and they were able to come out same and get it fixed. No issues since. The guys that came out were very respectful and professional.
Response from the owner: Thank you Ryan we are glad we could take care of your disposal for!
Dylan went above and beyond in installing our hot water heater and sump pump (which we found was inoperable at the last moment). Excellent customer service and technical plumbing skills. Highly recommend for any of your home projects or repairs.
Response from the owner: Thrilled to hear about your positive experience! Dylan is truly a gem on our team, and we're so glad he could tackle both your hot water heater and sump pump issues with ease. Thank you for your kind words and recommending us — it means the world to DION'S COMPLETE Plumbing, Heating & Cooling. We're here whenever you need us, for any project big or small, in Livingston and Washtenaw county. Stay warm and dry!
I called about a washer leak and they came that same day within a couple hours. Excellent and prompt service. I would use them again.
Response from the owner: Thrilled to hear you had such a positive experience with our same-day service for your washer leak! It's our goal to always provide swift and top-notch assistance. Delighted you'd choose us again at DION'S COMPLETE Plumbing, Heating & Cooling - your comfort in Livingston and Washtenaw county is our priority. Looking forward to lending a hand whenever you need us!
I felt my tank style hot water heater was nearing the end of it's life. I had been thinking about getting a tankless water heater to replace it with. I gave Andy Dion, with Dion's Complete Plumbing, Heating, and Cooling a call. He had done previous work for me and with his knowledge, professionalism, communication skills, and work ethic, I could never call anyone else. He showed up on the scheduled day, right on time, and before I knew it, he was done. The install looks great, the cleanup was perfect, and the tankless water heater works flawlessly. I highly recommend Andy Dion.
Response from the owner: We're thrilled to hear about your exceptional experience with Andy and the installation of your new tankless water heater! Your satisfaction and commendation mean the world to us. Thanks for trusting DION'S COMPLETE Plumbing, Heating & Cooling with your home, and remember, we're just a call away for any future needs or questions. Enjoy endless hot water and the neat install!
I had an emergency. Andrew was there within 2 hours of when I called. The work was completed before 2:00 pm.
Response from the owner: We're thrilled to hear Andrew could assist you promptly during your emergency! It's our priority to provide efficient and reliable service, especially when timing is critical. We're just a call away for any future plumbing, heating, or cooling needs you might have in Livingston and Washtenaw county. Thanks for trusting DION'S COMPLETE with your home!
Water heater went out over the weekend. Called Andy on Monday morning and he was out at my house within about an hour of the phone call. Andy diagnosed the problem and gave me options to repair or replace the old water heater. I went with the replace option and Andy came back the very next day and replaced the water heater with a new unit. Andy was FANTASTIC to work with, left the area cleaner than it was when he first arrived, was prompt and did a fantastic job. I would not hesitate to use Dion's again for any services that I need done.
Response from the owner: We greatly appreciate your feedback! If there's anything else we can assist you with, please don't hesitate to reach out.
Outstanding service!
Response from the owner: Thank you for your feed back!
Fair honest quick politeWill call again for service
Response from the owner: We value your support and look forward to serving you again in the future!
Great service and very professional
Response from the owner: Glad to hear you enjoyed our service
They are the best. Punctual and knowledgeable.
Response from the owner: Thank you we’re so glad to hear!
Inspected and repaired our SpacePak A/C system which was not cooling well. (SpacePak isn't serviced by everyone so it was a little more difficult for us to obtain services.) Dion's Complete came out within a few days of my contact. (I had tried 2 other companies ... one never returned my three calls and the other couldn't come out for several weeks.) Dion's Complete were timely and very professional. When delayed in traffic, they called to revise their arrival time which I appreciated. They found the issue and got it back up and running. Their fee was very reasonable and fair. Andrew Dion explained everything to me and answered all my questions. He was very knowledgeable and patient. I highly recommend this company and will definitely use them again.
Response from the owner: we are glad we could help get your A/C cooling again and just in time before the really hot weeks hit us!
Always good food.
Response from the owner: We don’t serve food… just amazing plumbing and HVAC service!
They came from Flushing to Essexville and were very professional and helped us out to get heat in our home Thsnk you so much for the prompt service you gave us! We highly recommend this company!❤️
Response from the owner: No distance is to far for us! We have techs all over Michigan to better service our clients. We are glad we could help you out and thank you for the review!
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