Terms of Service

By using this website to request or book a service, you agree to the following Terms of Service. If you do not agree, please do not use this website or submit a service request.

1. Booking and Confirmation

Submitting a service request does not guarantee a confirmed appointment. After your request is received, we will contact you via phone, email, or text message to confirm scheduling details.

2. Service Providers

Services may be performed by owner-operators, employees, teams, or referral partners depending on availability and location. All providers are expected to meet professional standards; however, they operate independently.

3. Right to Refuse or Terminate Service

We reserve the right to refuse or discontinue service at any time due to safety concerns, hazardous conditions, inappropriate behavior, or lack of necessary utilities (such as water or electricity). If a service is terminated under these conditions, applicable fees may still apply.

4. Site Conditions and Preparation

Customers are responsible for ensuring the service area is safe, accessible, and ready for work. Any special requirements (such as moving heavy items or providing access to restricted areas) must be arranged in advance.

5. Pets and Animals

While we strive to work around pets, customers must ensure animals are properly secured if they pose any risk. If a provider feels unsafe due to an animal, the service may be canceled and the cancellation policy will apply.

6. Pricing and Service Adjustments

Quoted prices are based on the information provided at the time of booking. If actual site conditions differ, additional charges may apply. Any adjustments will be discussed prior to continuing the service whenever possible.

7. Payments

Payment is due upon completion of the service unless otherwise agreed. We may place a temporary hold on your payment method prior to the appointment to verify funds.

8. Refunds and Service Issues

Refunds are not typically provided. However, if there is an issue with the service, you must notify us within 24 hours so we can review and address the concern.

9. Cancellations and Rescheduling

At least 24 hours’ notice is required for cancellations or changes. Failure to provide notice, or inability to access the property at the scheduled time, may result in a cancellation fee up to the full service amount.

10. Liability and Damages

We take reasonable care to avoid damage; however, we are not responsible for damage resulting from normal wear and tear, pre-existing conditions, or items not disclosed prior to service. Service providers may carry their own insurance where applicable.

11. Access to Property

You must ensure access to the service location at the scheduled time. If access is not provided and we cannot reach you within 30 minutes, the appointment may be canceled and charged in full.

12. Non-Solicitation

You agree not to directly hire or solicit any service provider introduced through us for similar services for a period of one (1) year following your service.

13. Governing Law

These Terms shall be governed by the laws of the state or province where the service is performed.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting.

15. SMS/Call Terms and Conditions

15.1 Consent

By providing your phone number and opting in, you provide express written consent to receive recurring automated calls and text messages from Dion’s Complete at the number provided, using an automatic dialing system.

15.2 Message Types

  • Appointment reminders and confirmations

  • Service updates and scheduling

  • Follow-up communications

15.3 Message Frequency

Message frequency varies based on your appointments and service needs. Expect 2–6 messages per month.

15.4 Rates

Message and data rates may apply. Contact your mobile carrier for details.

15.5 Opt-Out Instructions

Reply STOP to any message to unsubscribe. You will receive one confirmation message. No further messages will be sent.

15.6 Help Instructions

Reply HELP for assistance or call (810) 673-7228.

15.7 Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

15.8 Privacy Policy

Privacy Policy: https://dionscomplete.com/privacy-policy

15.9 Important Notice

Consent is not required to purchase our services. You may book appointments without opting in to SMS communications.